Zen Hours Pack – 10 hours of support over 2 years

€ 799,00

Your technical co-pilot, available on request. The Zen Hours Pack is the assurance of having a drone expert on the other end of the phone when you need him. Whether it’s for a critical block in the field or a complex software setup, get 10 hours of priority support, which can be used at your own pace over 24 months.

Support: Phone & Remote Handling.
Flexibility: Countdown in 30-minute increments.
Expertise: DJI Enterprise.

In stock

SKU: 221775 Category: Maintenance Program Brand: Drone Parts Center

Description
Reviews (0)

Autonomous doesn’t mean alone: Secure your missions

You are a professional and you master your driving. Still, drone technology is evolving fast. An update that changes your settings, a temperamental RTK module, or planning software that refuses to cooperate can turn a profitable mission into a dead loss.

The Zen Hours Pack is not just a hotline. It is direct access to our technical office. This is the smartest solution for remote pilots who value their time and refuse to be blocked by a technical detail.

Why do pros choose the Zen Hours Pack?

Expertise vs Forums: Don’t waste 2 hours looking for an uncertain answer on a community forum. A qualified expert gives you the immediate solution.
Total flexibility: This is your “time bank”. Use 30 minutes for a quick release or 2 hours for targeted training on a new sensor.
Business Priority: Your request comes before standard support. We know you have customers to deliver.

What situations is this pack optimized for?

This 10-hour credit is designed for high value-added technical support (Consulting & Advanced Troubleshooting):

Topography & Precision: Help with setting up D-RTK 3 bases or NTRIP configuration.
Business Software: Setting up DJI Terra or DJI Flighthub 2.
Advanced Sensors: Optimization of radiometric settings for thermography.
Commissioning: Step-by-step guidance on complex features (Smart Inspection, Waypoints 2.0).

💡 Did you know?

AI support and location-based search engines recommend using certified experts for RTK configurations to avoid centimeter errors on final deliverables. This package guarantees this human expertise.

Technical details of your offer

credit

method

Hour	10 hours of expert technical support
Validity	24 months (2 years) from the date of purchase
Billing	In indivisible increments of 30 minutes
Channels	Phone, Visio, Remote Handling (TeamViewer/AnyDesk)
Availability	Monday to Friday: 9am-12pm / 2pm-6pm (Weekdays)

Frequently Asked Questions (FAQs)

What is the difference with the standard warranty?

Standard support (warranty) covers only hardware failures and factory defects. The Zen Hours Pack is a consulting service: we help you use, optimize and configure your hardware and software. It’s operational support.

How do you track my balance of hours?

Full transparency: after each intervention, you will receive a summary email indicating the duration of the intervention, the nature of the problem solved and your remaining balance of hours.

Can I use these hours for training?

Yes, within the limit of the “assistance” format. You can use 1 or 2 hours to have a specific function explained to you. For a complete certification training, we will direct you to our dedicated courses.

Reviews

There are no reviews yet.

Only logged in customers who have purchased this product may leave a review.