Zen Hours Pack – 10 hours of support over 2 years

Autonomous doesn’t mean alone: Secure your missions

You are a professional and you master your driving. Still, drone technology is evolving fast. An update that changes your settings, a temperamental RTK module, or planning software that refuses to cooperate can turn a profitable mission into a dead loss.

The Zen Hours Pack is not just a hotline. It’s direct access to our technical office — the smartest solution for remote pilots who value their time and refuse to be blocked by a technical problem.

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Who is the Zen Hour Pack for?

Independent surveyors

You’ve been flying for 2 years, you know your machine. But when your NTRIP setup crashes on a new site or a DJI Terra update changes the interface, you want a reliable response in 15 minutes — not 3 hours on an English-speaking forum.

Energy & Infrastructure Inspectors

A thermal sensor that displays inconsistent values the day before a wind turbine inspection. You need an immediate expert diagnosis to know if it’s a radiometric adjustment or a real hardware problem.

In-house trained teams

Your company has trained 3 pilots. They are competent but occasionally come across complex technical cases. The Zen Hours Pack gives them an “expert joker” to use when needed, with no unlimited commitment.

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Why do pros choose the Zen Hours Pack?

• Expertise vs Forums: Don’t waste 2 hours looking for an uncertain answer on a community forum. A qualified expert gives you the immediate solution.
• Total flexibility: It’s your “time bank.” Use 30 minutes for a quick release or 2 hours for targeted training on a new sensor.
• Business Priority: Your request comes before standard support. We know you have customers to deliver.

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The math is quickly done

€799 ÷ 10 hours = €79.90/h of technical expertise.

How much does an hour lost in the field cost you? Between the trip, the equipment mobilized and the pending contract, a blocked intervention easily represents a loss of €200 to €500. A single intervention of the Zen Hours Pack can make the investment profitable.

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What situations is this pack optimized for?

This 10-hour credit is designed for high value-added technical support :

• Topography & Precision: Help with setting up D-RTK 3 bases or NTRIP configuration.
• Business Software: Setting up DJI Terra, DJI FlightHub 2, or third-party software.
• Advanced Sensors: Optimization of radiometric settings for thermography.
• Commissioning: Step-by-step guidance on complex features (Smart Inspection, Waypoints 2.0).

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Details of your offer

Hour credit	10 hours of expert technical support
Valid	for 24 months (2 years) from the date of purchase
Counting mode	In indivisible increments of 30 minutes
Channels	Phone, Visio, Remote Hands-on (TeamViewer/AnyDesk)
Availability	Monday to Friday: 9am-12pm / 2pm-6pm (Weekdays)

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What sets us apart

The Zen Hours Pack is not an outsourced call center. When you call, you’re talking to a technician based in Nivelles (Belgium) who works on the same machines as yours on a daily basis. It’s the same team that repairs, trains, and coaches—not a contractor who reads a script.

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Which Zen Pack to choose?

	Zen Hours Pack 799 €	Pack Zen 990 €	Pack Zen Plus €1,490
Face-to-face training	—	✅	✅
Technical support	10 hours (credit)	Unlimited 2 years	Unlimited 2 years
Answer < 4h	—	✅	✅
Courtesy loan	—	—	✅
Ideal for	Autonomous Pilots	New Operators	Mission Critical

Discover the Zen Pack | Discover the Zen Plus Pack

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Frequently Asked Questions (FAQs)

What is the difference with the standard warranty?

Standard support covers hardware failures and factory defects. The Zen Hours Pack is a consulting service: we help you use, optimize and configure your hardware and software.

How do you track my balance of hours?

After each intervention, you will receive a summary email indicating the duration, the nature of the problem solved and your remaining balance. Full transparency.

Can I use these hours for training?

Yes, within the limits of the “assistance” format. You can use 1 or 2 hours to have a specific function explained to you. For a complete training, we will direct you to our dedicated courses.

What happens if I run out of my 10 hours before the age of 2?

You can buy a new pack or upgrade to the Zen Pack (unlimited support) at any time.