Zen Pack 2 years

What is the Zen 2 Year Pack?

The Zen Pack is a complete support solution designed for professional drone operators. More than just insurance, it’s a productivity booster. It includes comprehensive initial training and 2 years of unlimited priority technical support.

Our promise is simple: to turn your drone purchase into an immediate worthwhile investment by removing technical barriers.

Who is the Zen Pack for?

Surveyors & Topographers

Your PPK refuses to synchronize 30 minutes before a site survey. Your D-RTK 3 base is showing an NTRIP error that you have never seen. With the Zen Pack, an expert guides you live to solve the problem and save your mission.

Infrastructure Inspectors

After a firmware update, DJI Pilot 2 has changed your automated flight settings. Your Waypoint mission planned for 2 weeks no longer works. One call to our support and you’re reconfigured in less than an hour.

Police & Emergency Zones

You have just received your drone and need to be operational quickly. Face-to-face training in Nivelles makes you autonomous in one day: start-up, mission configuration, best practices in the field.

New operators

You are starting a professional drone business and don’t want to waste weeks on self-training. The Zen Pack saves you this time and prevents you from costly beginner mistakes.

What the Zen Pack includes

1. Personalized initial training

Don’t waste time reading complex textbooks. Upon receipt of your equipment, a dedicated expert will train you:

• Getting started: Unpacking, firmware updates and calibration.
• Mission configuration: Specific configuration according to your business (photogrammetry, thermography, monitoring).
• Best practices: Preventive maintenance and flight safety.

Training carried out face-to-face in our premises in Nivelles (Belgium) or remotely according to your availability.

2. Unlimited Priority Support (2 years)

A bug in the field? An update that blocks take-off? With the Zen Pack, you don’t have to wait in line.

• Dedicated channels: VIP phone line and priority email address.
• Responsiveness: Response in less than 4 working hours.
• Human expertise: Support provided by trained technicians, not chatbots.
• Unlimited: No hour counter. Call as many as needed for 2 years.

Comparison: With vs Without Zen Pack

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What sets us apart

Most drone dealers limit themselves to selling. At Drone Parts Center, we believe that the value of a drone is measured by what you do with it, not what’s in the box. The Zen Pack is our concrete commitment: to support you until your investment is fully profitable.

Based in Nivelles (Belgium), we are a local, French- and Dutch-speaking contact available, during Belgian office hours.

How to activate your Zen Pack?

1. Order: Add the Zen Pack to your cart when you buy your drone (or separately).
2. Onboarding: Within 24 hours, an expert will contact you to schedule your training.
3. Serenity: You will receive your priority access (number and email) valid for 2 years.

Which Zen Pack to choose?

Discover the Zen Hours Pack | Discover the Zen Plus Pack

Frequently Asked Questions (FAQs)

Is the Zen Pack a monthly subscription?

No. The Zen Pack is a one-time payment. There are no hidden fees or tacit renewals.

Does this training replace the remote pilot’s license?

No. The Zen Pack training is a technical training on the equipment to get you up and running. It does not replace the regulatory certification (DGTA, DGAC or equivalent) required to fly.

What happens after the 2 years?

At the end of the term, you switch to the standard medium. You will have the option to subscribe to an extension if you wish.

Can I buy the Zen Pack without buying a drone from you?

Yes. The Zen Pack is available to any professional drone operator, even if your equipment was purchased elsewhere.