Professional general terms and conditions

Pim-Consult SRL, operating under the brands PIM, Drone Parts Center and Drone Clinic
BE 0765.467.085, registered office Rue de l’Industrie 20, 1400 Nivelles, operating office Rue Albert Einstein 20, 1400 Nivelles

Version of 29/07/2026. This document replaces the professional general terms and conditions of sale of 24/07/2026 and the general terms and conditions of maintenance and repair of 23/07/2026, whose provisions it incorporates, and supplements them with the parts relating to the rental and provision of equipment and to piloting services.

PART I: PRELIMINARY PROVISIONS

Article 1. Structure of the document

1.1. These professional general terms and conditions consist of five parts: this Part I (preliminary provisions), Part II (sale of equipment), Part III (maintenance and repair), Part IV (rental and provision of equipment) and Part V (piloting services and aerial services). Each part is numbered autonomously; internal references within a part refer to the articles of that part, unless another part is expressly mentioned.

1.2. In the event of contradiction between this Part I and another part, the special part prevails for the operation it governs. In the event of contradiction between the general terms and conditions and a quotation or a signed specific agreement, the quotation or the agreement prevails.

1.3. These conditions apply exclusively to professional clients. They do not apply to consumers: sales to consumers are made exclusively through the website drone-parts-center.com and are governed by the online general terms and conditions of sale published on that site, which guarantee consumers all their legal rights.

1.4. Acceptance of a quotation, placing of an order, submission of a request for intervention, collection of equipment made available or ordering of a service implies unreserved acceptance of these conditions, to the exclusion of the client’s general purchasing conditions, even if communicated subsequently.

1.5. Any provision of equipment, free of charge or for consideration, gives rise to the drawing up and signature of the Release Form / Condition Report referred to in article 1 of Part IV. Part IV prevails over article 10 of Part II and over article 18 of Part III for any provision thus formalised.

1.6. These conditions are available on drone-parts-center.com and on drone-clinic.be, on simple request, and are referenced on quotations, purchase orders and invoices. Conditions valid as from 29/07/2026.

PART II: SALE OF EQUIPMENT

Article 1. Scope of application and enforceability

1.1. This part governs any sale of products and services concluded by Pim-Consult SRL (company number BE 0765.467.085, registered office Rue de l’Industrie 20, 1400 Nivelles, operating office Rue Albert Einstein 20, 1400 Nivelles), operating in particular under the brands PIM, Drone Parts Center and Drone Clinic, with any professional client, on the basis of a quotation, an offer or a purchase order.

1.2. Maintenance and repair services are governed by Part III of this document.

1.3. Acceptance of a quotation or the placing of an order implies unreserved acceptance of these conditions, to the exclusion of the client’s general purchasing conditions, even if communicated subsequently.

Article 2. Offers and quotations

2.1. Unless otherwise stated, quotations are valid for thirty (30) days from their date of issue.

2.2. The technical characteristics of the products are those published by their manufacturer. Pim-Consult does not guarantee any characteristic, performance or fitness for a particular use beyond the manufacturer’s official specifications.

2.3. Manifest material errors (price, description) do not bind Pim-Consult and give rise to correction.

Article 3. Prices

3.1. Prices are expressed in euros, excluding VAT, excluding transport and insurance costs unless otherwise stated on the quotation.

3.2. The applicable prices are those of the accepted quotation. Any price change by manufacturers or suppliers subsequent to the acceptance of the quotation remains at Pim-Consult’s expense for confirmed orders.

Article 4. Order, deposit and cancellation

4.1. The order becomes firm upon written acceptance of the quotation (letter, email or purchase order). Pim-Consult may make execution conditional on the payment of a deposit, in particular for products ordered specifically from a manufacturer or supplier.

4.2. Orders for products ordered specifically from a manufacturer or supplier cannot be cancelled by the client after confirmation of the order with that manufacturer or supplier.

4.3. As these conditions are addressed exclusively to professional clients, the right of withdrawal provided by the Code of Economic Law in favour of consumers does not apply.

4.4. Any other total or partial cancellation of an order requires Pim-Consult’s written consent and gives rise to compensation which may not be less than the amount of the cancelled products or services.

Article 5. Payment

5.1. Unless otherwise stated, invoices are payable by bank transfer no later than the due date they mention. Payment by purchase order is accepted for public institutions and administrations.

5.2. Any invoice unpaid at its due date shall bear, by operation of law and without prior notice of default, late payment interest at the rate applicable to commercial transactions in accordance with the law of 2 August 2002 on combating late payment in commercial transactions, as well as the legal fixed compensation of 40 € for recovery costs.

5.3. Delivered products remain the property of Pim-Consult until full payment of the price. Risks are transferred to the client upon delivery.

5.4. In the event of a deterioration in the client’s financial situation or of objective elements giving rise to fear of non-payment, Pim-Consult reserves the right, even after partial execution of an order, to require advance payment or guarantees before continuing performance.

Article 6. Delivery

6.1. Delivery times are communicated for information only. They depend in particular on the lead times of manufacturers and suppliers and cannot engage Pim-Consult’s liability, except in the event of proven fault on its part.

6.2. The client or the recipient checks the condition of the equipment upon delivery. Apparent damage and non-conformities shall be notified in writing within eight (8) working days following delivery, failing which the claim shall be forfeited.

Article 7. Warranty

7.1. New products benefit from their manufacturer’s warranty, according to the duration, conditions and exclusions defined by the latter. Pim-Consult implements this warranty for the benefit of the client, without granting any warranty of its own beyond that of the manufacturer.

7.2. Any defect shall be notified to Pim-Consult in writing within eight (8) working days following its discovery, with a description of the symptoms and, where applicable, the available flight logs and evidence.

7.3. For products whose maintenance and repair are carried out exclusively by their manufacturer, the intervention follows the procedure described in article 17 of Part III, including the logistics fee provided for therein.

7.4. During the manufacturer’s warranty period, the client shall refrain from opening or dismantling the product or having a third party intervene on it without the prior written consent of the manufacturer or of Pim-Consult. Failure to comply with this obligation may result in the loss of the warranty.

7.5. The warranty does not cover damage resulting from a crash, an impact, an immersion, use not in accordance with the manufacturer’s manual, the use of consumables or products not approved by the manufacturer, a lack of maintenance or a modification of the product, unless it is established that the damage results from a defect in the product itself.

7.6. Batteries and other consumables are wear items whose lifespan depends directly on the conditions of use. They are covered exclusively by their manufacturer’s warranty, according to the duration and conditions defined by the latter, and subject to compliance with the manufacturer’s instructions for use and storage.

7.7. The warranty against hidden defects applies under the following conditions: any claim based on a hidden defect shall be notified to Pim-Consult in writing within seven (7) days of the discovery of the defect and, in any event, no later than twelve (12) months after delivery of the product concerned. Failing this, the claim shall be inadmissible.

Article 8. Limitation of liability

8.1. Pim-Consult’s total liability in respect of a sale, all causes combined, is limited to the price actually paid by the client for the product or service at the origin of the damage.

8.2. Pim-Consult is not liable for indirect damage, including loss of profits or revenue, loss of business, immobilisation of the equipment, costs of replacement rental or subcontracting, loss of data or damage to image.

8.3. The foregoing limitations do not apply in the event of intentional fault or gross negligence on the part of Pim-Consult, nor in the cases where the law sets them aside.

8.4. The parties agree that the foregoing limitations are accepted in consideration of the agreed price and of the damage reasonably foreseeable on the day of the order.

Article 9. Use and regulatory compliance

9.1. The client is the sole operator of the products. The client is responsible for operator registration, pilot qualifications and certificates, compulsory insurance, operating authorisations and compliance with the regulations applicable to unmanned aircraft.

9.2. The client uses the products in accordance with the manufacturer’s manual and exclusively with the consumables and products approved by the latter.

9.3. Each party shall take out and maintain the liability insurance required to cover its obligations under these conditions and shall provide evidence thereof at the first request of the other party.

Article 10. Loan and demonstration equipment

10.1. Unless expressly and separately stipulated by contract (service contract or pack subscribed with Pim-Consult / Drone Parts Center), no loan or replacement equipment is provided.

10.2. Cleaning and spraying drones are excluded from any courtesy loan, without exception.

10.3. When loan or demonstration equipment is made available to the client, the following conditions apply:

(a) the equipment is used in accordance with the manufacturer’s manual, by pilots holding the required qualifications;

(b) only consumables and products approved by the manufacturer are used;

(c) the client is liable for any damage to, loss or destruction of the equipment occurring during the period of provision, unless they result from a proven defect in the equipment itself;

(d) the client insures the equipment for its value as new for the entire duration of the provision;

(e) the equipment is returned at Pim-Consult’s first request, in the condition in which it was handed over, normal wear and tear excepted.

Article 11. Packs and service contracts

11.1. The content of packs and service contracts is defined by their description in force on the day of the order. The exclusions contained therein are enforceable against the client.

11.2. Cleaning drones equipped with projection systems are excluded from the coverage of the Zen packs, in accordance with the published description.

Article 12. Force majeure

Pim-Consult is not liable for non-performance or delay in performance resulting from force majeure or from an event beyond its reasonable control, including stock shortages, delays, unavailability or failures of manufacturers and suppliers, disruptions of transport and communications, strikes, fires and floods.

Article 13. Personal data

Personal data are processed in accordance with Regulation (EU) 2016/679 (GDPR) and the law of 30 July 2018. The details are set out in the privacy statement published on drone-parts-center.com.

PART III: MAINTENANCE AND REPAIR

Article 1. Accessibility of the general terms and conditions

These conditions are available on drone-clinic.be and on drone-parts-center.com, as well as on simple request by post (Pim Consult SRL, company number BE 0765.467.085, whose registered office is located at Rue de l’Industrie 20, 1400 Nivelles, Belgium) or by email at info@drone-clinic.be.

The technical centre (operating office) is located at Rue Albert Einstein 20, 1400 Nivelles. It is accessible by appointment only, agreed after a request has been submitted via the online repair request form.

The domain names pointing to the site drone-clinic.be, namely drone-clinic.be, drone-clinic.fr, drone-clinic.com, docteurdrone.be and dronedoctor.be, are operated by the company Pim Consult SRL.

Article 2. Prices

2.1. The prices of our services are indicated in euros, excluding VAT unless otherwise stated. The prices to be taken into consideration are those indicated on the offer on the day of the consultation. Pim Consult reserves the right to modify these prices at any time, subject to prior notice.

2.2. Shipping costs are free of charge within the framework of the online repair request service, for clients whose address is located in Belgium. This free service does not apply to interventions requiring shipment to the manufacturer, referred to in article 17.

2.3. The equipment entrusted remains the property of the client. Parts fitted as replacements remain the property of Pim Consult until full payment of the price.

2.4. Price changes do not apply to contracts already concluded.

Article 3. Eligibility, repair request and delivery

3.1. Our maintenance and repair services are reserved for professional organisations (public institutions, police zones, emergency services, companies, local authorities and similar organisations), for professional drones (Enterprise range) purchased from Pim Consult / Drone Parts Center or covered by a service contract with Pim Consult. Consumer drones and devices purchased from other resellers are not accepted; for these, the manufacturer’s official repair service is competent. We do not offer services to private individuals.

3.2. Requests for intervention are submitted via the repair request form available on www.drone-clinic.be. A purchase reference (order number, invoice number or contract reference) is requested upon submission. The follow-up of the file is carried out via the personal tracking link communicated by email; no account creation is required.

3.3. Requests executed in accordance with the client’s orders cannot be cancelled. When a client confirms the quotation received by email or any other means of communication, the client undertakes not to cancel this request subsequently. As these conditions are addressed exclusively to professional clients, the right of withdrawal provided by the Code of Economic Law in favour of consumers does not apply. Pim Consult nevertheless undertakes to always request the client’s agreement before carrying out a repair.

3.4. When a client refuses the quotation received, the client undertakes to pay the quotation costs of a fixed amount of 95 € excluding VAT. The details of these costs and what they cover are set out in article 11 of these conditions. This fixed amount is recognised as reasonable and justified by the actual costs incurred.

3.5. We do not carry out selective repairs: it is not possible to retain certain items according to the amount of the quotation. Only the quotation in its entirety is valid for repair.

3.6. Pim Consult reserves the right to refuse a new request for intervention, in particular in the event of unpaid invoices or insolvency.

3.7. Unless expressly requested by the client at the time of the request, our shipments travel via the DPD service, with the parcel insured up to 520 € (the carrier’s standard compensation ceiling). This service is offered to our clients whose address is located in Belgium. The indicative times are 24 hours, from a DPD parcel shop to our technical centre, and from our technical centre to your address on return.

3.8. It is the client’s responsibility to back up all data contained in the devices and media entrusted (flight logs, media, memory cards, settings and missions) before any deposit or shipment. Unless otherwise requested in writing by the client, memory cards and removable media are not included in the shipment. Data may be erased, altered or lost during diagnosis, repair or a reset; in accordance with article 15, Pim Consult assumes no liability in this respect.

Article 4. Payment

4.1. Our validated quotations give rise to invoicing. Invoices are payable by bank transfer no later than the due date they mention. Payment by purchase order is accepted for public institutions and administrations. Maintenance and repair interventions are payable in full before the start of the intervention.

4.2. In the event of non-payment of the quotation, we do not start any repair and do not return the unrepaired device.

4.3. Quotations are valid for 7 days, unless otherwise stated on the quotation. Any invoice unpaid at its due date shall bear, by operation of law and without prior notice of default, late payment interest at the rate applicable to commercial transactions in accordance with the law of 2 August 2002 on combating late payment in commercial transactions (10.5% in the first half of 2026, rate published every six months by the FPS Finance), as well as the legal fixed compensation of 40 € for recovery costs. A fixed compensation of the same order shall be due by Pim Consult if it does not perform its obligations within a period of six months, it being understood that these are only obligations of means and not of result, and provided that the part is in stock or can be ordered within a limited period.

The client is informed in the event of late payment before late payment interest or additional costs are applied.

Article 5. Intellectual property

All texts, comments, illustrations and images reproduced on the website www.drone-clinic.be are reserved under copyright and intellectual property law, for the whole world.

Article 6. Responsibilities

6.1. The services offered comply with the Belgian legislation in force.

6.2. Pim Consult cannot be held liable for the non-performance of the concluded contract in the event of stock shortage or unavailability of parts, force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications, flood or fire.

6.3. Pim Consult does its best to ensure the proper functioning of the site and the accuracy of the information presented on it, but cannot provide any guarantee in this respect. The information indicated on the website www.drone-clinic.be is given for information purposes and is subject to change. Pim Consult undertakes to update the information proactively in order to minimise inaccuracies.

6.4. Pim Consult cannot be held liable for any damage whatsoever arising from the use of this website, including, but not limited to, direct and indirect damage.

6.5. Hyperlinks may refer to sites other than www.drone-clinic.be, managed or published by third parties. Pim Consult declines all responsibility for the content of these sites; the user acknowledges that Pim Consult assumes no responsibility for the provision and content of these resources.

6.6. When an intervention requires the involvement of the product’s manufacturer (article 17), the timeframes depend exclusively on this manufacturer, on the availability of its parts and of its personnel. The timeframes communicated to the client are indicative and cannot engage the liability of Pim Consult. The immobilisation of the device during diagnosis, expert assessment, transport or repair does not give rise to any compensation, in accordance with article 15.

Article 7. Complaints

Any complaint must be addressed in writing to Pim Consult (Rue Albert Einstein 20, 1400 Nivelles, Belgium) within eight working days following the date of delivery.

Article 8. Personal data

Pim Consult undertakes not to disclose to third parties the information communicated to it by its clients. This information is confidential and is used by its internal services only for the processing of files and to strengthen and personalise the communication and offering reserved for Pim Consult’s clients.

Personal data are processed in accordance with Regulation (EU) 2016/679 (GDPR) and the law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data. The client has a right of access, rectification, erasure, restriction, objection and portability concerning their data, which may be exercised in writing or by email to info@drone-clinic.be. The follow-up of the file is accessible via the secure personal link communicated by email.

No photos or videos of the devices entrusted are stored.

Article 9. Repair

9.1. Pim Consult will repair your product as described to you, in return for the indicated costs (unless these costs are revised with your prior written or oral agreement).

Pim Consult will provide the parts and labour, but may give you instructions to enable you to replace ready-to-install parts yourself.

As part of the repair of your product, Pim Consult may use new parts or parts equivalent to new in terms of performance and reliability, or may replace the product with a product that is new or equivalent to new in terms of performance and reliability and at least functionally equivalent to the original product.

Any part replaced during the repair becomes the property of Pim Consult, and the replacement part becomes the property of the client. The client hereby waives the right to receive the replaced parts.

Article 10. Service options

Pim Consult will provide the required service according to one of the following options:

Deposit by appointment at the technical centre in Nivelles. Repair is not always possible on site immediately; please contact us to find out our timeframes depending on your fault. This service may be suspended at any time due to new organisational arrangements of our company.

Remote repair by shipping the equipment. If Pim Consult considers that the product can be sent by post, the client ships the covered product to Pim Consult’s repair service according to the instructions provided. Once the repair has been carried out, the repaired product is returned to the client, or a replacement product is sent. The transport costs of the product from and to the client’s address are borne by Pim Consult. This service is limited to Belgium.

Article 11. Service exclusions and diagnostic costs

Pim Consult may charge you fixed diagnostic costs of 95 € excluding VAT, including shipping costs. This amount is due only when you refuse the quotation.

The diagnostic costs include:

• the basic test of the device to determine whether or not it can be repaired;
• the testing of devices that no longer switch on, to determine whether or not they can be repaired;
• the diagnosis of devices that have fallen into water, given the operations to be carried out.

The fixed amount for refusal of the quotation is recognised as reasonable and justified by the actual costs incurred.

Article 12. Return of the product

You undertake to pay the indicated costs once you have authorised the repair. The costs include all parts, labour and transport required for the repair, as well as the applicable taxes. Unless otherwise agreed by contract, your device will not be returned to you before payment of the costs provided for.

Article 13. Abandoned product

Unless otherwise instructed by you or collected by appointment at the technical centre, Pim Consult will ship your product to the address you provided when agreeing to the repair. If your product is returned to Pim Consult because delivery to the address provided was impossible, Pim Consult will attempt to contact you so that you can provide another address. In the event of an error in entering your address, you will be required to pay the shipping costs of an additional shipment. If you do not provide an address to which Pim Consult or its agents can deliver your product within thirty days from the first delivery attempt, you will receive a notice from Pim Consult informing you that it considers your product abandoned. If your product is abandoned, Pim Consult is authorised to dispose of it in accordance with the applicable provisions, in particular by public or private sale, in order to cover the amount of the charges incurred by any repair. Pim Consult reserves the right to enforce any legal lien or any other legal operation of the same nature on the product in the event of non-payment.

Article 14. Warranty

By repairing your product, Pim Consult guarantees that the repair is carried out in a workmanlike manner and that all parts used for the repair are guaranteed for parts and labour for ninety (90) days from the date of the repair. This warranty is a limited express warranty. In the event of a non-conforming repair or a defective replacement part or product during the warranty period, Pim Consult may, at its choice, repair the part or product, use new parts or parts equivalent to new in terms of performance and reliability, replace the product with a new or equivalent product, or refund the sums paid to it for the repair. By using Pim Consult’s services, you accept the possibility of a waiver of the manufacturer’s warranty services for your device.

Article 15. Limitation of liability in relation to the product covered by the service contract

If a product is damaged or lost while in Pim Consult’s custody, Pim Consult’s liability shall be limited to the cost of repairing or replacing the product concerned. Pim Consult’s entire liability for damage of any kind relating to the repair of your product is limited to the amount you paid to Pim Consult for its repair services. Pim Consult cannot be held liable for any indirect, special or exemplary damage, such as loss of profits or revenue, the immobilisation of the device, loss of business or the costs of replacement rental or subcontracting, nor for the loss or alteration of data or software during the repair. Your sole remedy, under these general terms and conditions, is to request from Pim Consult a refund equivalent to, but not exceeding, the amount of the repair. The limitations of liability do not apply in the event of intentional fault or gross negligence.

Nature of Pim Consult’s obligation: for the avoidance of doubt, Pim Consult specifies that it is bound only by an obligation of means, and not by an obligation of result. Its liability may therefore only be engaged if it appears that it did not implement all the means normally conceivable to repair the damaged device. By “means normally conceivable” is meant all the means that a normally prudent and diligent repairer would have implemented.

Article 16. Transport and shipping costs

Invoicing terms: the shipping costs due will be added to the client’s invoice and must be paid before any future service.

Organisation of the shipment: upon validation of the repair request, Drone-Clinic organises the shipment via its logistics partner.

Costs in the event of non-shipment of the equipment: if the client does not send the drone after validation of the request, the shipping costs incurred remain at the client’s expense. These costs are invoiced by the delivery company, regardless of the actual shipment of the equipment.

Article 17. Interventions via the manufacturer

17.1. Certain products distributed by Pim Consult, in particular drones and payloads of third-party brands (outside the DJI range), are diagnosed and repaired exclusively by their manufacturer. For these products, Pim Consult acts as the client’s single point of contact: receipt of the request, organisation of the shipment, follow-up of the file with the manufacturer and return of the equipment. The client deals exclusively with Pim Consult and does not contact the manufacturer directly.

17.2. The manufacturer establishes the diagnosis, determines the cause and decides whether the intervention is covered by its warranty. If it is, the repair is free of charge for the client, with the exception of the logistics fee referred to in article 17.4. If it is not, the manufacturer’s quotation is forwarded to the client for prior agreement; no intervention is carried out without this agreement. In the event of refusal of the quotation, any diagnostic costs of the manufacturer and the logistics fee remain due.

17.3. The timeframes for expert assessment, repair and return depend exclusively on the manufacturer and are communicated for information purposes only, in accordance with article 6.6.

17.4. A logistics fee per round trip is invoiced to the client. It corresponds to the actual costs of transport, shipment and return, in secure packaging and with insurance, between the technical centre and the manufacturer concerned; its amount, specific to each manufacturer, is communicated to the client when the request is submitted. For products of the Skyinnov brand (Aquila range), this fee amounts to 150 € excluding VAT per round trip. It is due for each round trip, whatever the outcome of the intervention (coverage under warranty, quotation accepted or quotation refused).

17.5. When the product is covered by the manufacturer’s warranty, no opening, dismantling or local intervention is carried out without the prior written agreement of the manufacturer, in order to preserve the client’s warranty.

17.6. At the written request of the client, in particular when an expert assessment is in progress (manufacturer or insurance), the device is kept in its existing state and no intervention is carried out. The resulting immobilisation does not give rise to any compensation.

17.7. The procedure described in this article has been applied to the products concerned since 10 July 2026, the date on which it was communicated individually to the clients concerned. This article constitutes its formalisation in the general terms and conditions.

Article 18. Loan equipment

18.1. Unless expressly and separately stipulated by contract (service contract or pack subscribed with Pim Consult / Drone Parts Center), no loan or replacement equipment is provided during the period of diagnosis, expert assessment, transport or repair.

18.2. Cleaning and spraying drones are excluded from any courtesy loan, without exception.

18.3. When loan equipment is made available pursuant to a stipulation referred to in article 18.1, the following conditions apply:

(a) the equipment is used in accordance with the manufacturer’s manual, by pilots holding the required qualifications;

(b) only consumables and products approved by the manufacturer are used;

(c) the client is liable for any damage to, loss or destruction of the loan equipment occurring during the period of provision, unless they result from a proven defect in the equipment itself;

(d) the client insures the loan equipment for its value as new for the entire duration of the provision;

(e) the equipment is returned at Pim-Consult’s first request, in the condition in which it was handed over, normal wear and tear excepted.

PART IV: RENTAL AND PROVISION OF EQUIPMENT

Article 1. Purpose and release form

1.1. This part governs any provision, free of charge or for consideration (rental), of drone equipment by Pim-Consult (hereinafter “PIM”) to a professional client (hereinafter “the Renter”).

1.2. The equipment handed over, identified by its serial numbers, the agreed period, the place of collection and return as well as the condition of the equipment are recorded in the Release Form / Condition Report, completed and signed by both parties upon collection and then upon return. This document forms an integral part of the contract and constitutes proof of the handover of the identified equipment. It is supplemented, where applicable, by a photographic condition report drawn up upon collection and upon return. No equipment is released without signature of the Release Form.

1.3. The Renter acknowledges having received the equipment in good working order and undertakes to comply with all the provisions of this part.

Article 2. Equipment concerned

The provision may cover, depending on the reservation, all or part of the following elements:

• the drone (unmanned aircraft);
• the associated payload(s) (camera, LiDAR sensor, spotlight, loudspeaker, etc.);
• the batteries and, where applicable, the battery station;
• the remote controller / radio controller;
• the battery charger(s) and charging accessories.

The precise list of the equipment actually handed over, identified by its serial numbers, is recorded in the Release Form referred to in article 1, which is binding between the parties.

Article 3. Ownership of the equipment

The equipment made available remains at all times the exclusive property of PIM. This provision does not confer on the Renter any right of ownership, pledge or any security over the equipment. The Renter shall refrain from transferring, pledging, giving as security or allowing the seizure of the equipment by a third party, including in the context of judicial proceedings or bankruptcy concerning the Renter.

In the event of seizure or any protective measure taken by a third party on the equipment or at the Renter’s premises, the Renter undertakes to inform PIM immediately and to notify the bailiff or the intervening authority that the equipment belongs to PIM.

Article 4. Regulatory compliance and lawful use of the drone

The Renter undertakes to use the equipment only in strict compliance with the regulations applicable to the operation of unmanned aircraft in the country and airspace where the operation is carried out, in particular (without this list being exhaustive) Regulation (EU) 2019/947, national air traffic rules, restricted or prohibited geographical zones, the operational categories (OPEN, SPECIFIC) and the authorisations, declarations or operational approvals (LUC, STS, PDRA, SORA, BVLOS) required for the intended flight.

It is exclusively the Renter’s responsibility to verify, before each flight, that it holds all the authorisations necessary for the planned operation. PIM releases the equipment only as a technical provision and assumes no responsibility for the lawfulness of the operations carried out by the Renter.

In the event of a flight carried out in violation of the applicable regulations, for example absence of a required authorisation, overflight of a prohibited zone, overflight of uninvolved persons, non-compliance with the category or operational conditions, PIM’s liability cannot under any circumstances be engaged. The Renter alone bears the civil, criminal and administrative consequences of any infringement committed with the rented equipment, and indemnifies PIM against any claim, fine, sanction, defence costs (including lawyers’ fees) or damage resulting from such an infringement.

The equipment may not be used or taken outside the territory agreed between the parties, nor exported outside the European Union, without PIM’s prior written consent. The Renter is solely responsible for customs formalities and the operating authorisations applicable in any country where it would use the equipment.

Article 5. Compulsory insurance

Prior to any collection of equipment, the Renter must provide proof of having taken out the following insurance policies, in force:

• a civil liability insurance “UAS operator”, covering damage caused to third parties (persons and property) in connection with the operations carried out with the equipment, in accordance with the applicable legal requirements;
• an insurance covering its liability as holder of the equipment entrusted by PIM (a policy of the “provision of equipment” type, rental guarantee or guarantee for entrusted goods), up to the new purchase value of all the equipment made available (drone, payload, batteries, radio controller, chargers), as communicated by PIM.

As the Renter is not the owner of the equipment, it cannot take out a standard insurance policy in respect of it. The second policy referred to above must therefore be taken out in a form adapted to this situation, covering its liability towards PIM in the event of damage, loss, theft or destruction of the entrusted equipment. It is the Renter’s responsibility to have its insurer or broker confirm that the product taken out specifically covers equipment entrusted to it by a third party in the context of a provision or rental, as the exact name of this type of cover may vary from one insurer to another.

A valid insurance certificate, mentioning the amounts of cover, must be provided to PIM before the handover of the equipment. In the absence of valid proof, PIM reserves the right to refuse the provision, without this giving rise to any compensation for the Renter.

Article 6. Pilot qualification and documents

The pilot operating the equipment must be in order, on the date of each flight, with all the documents and certifications required by the applicable regulations, in particular:

• registration as a UAS operator (operator number);
• the remote pilot competency certificate(s) corresponding to the operational category and subcategory concerned (A1/A3, A2, STS, etc.);
• any specific operational authorisation required for the flight (LUC, PDRA, SORA, BVLOS derogation, etc.).

PIM reserves the right to request a copy of these documents before the handover of the equipment. The Renter remains solely responsible for keeping its documents up to date and valid throughout the rental period.

At the Renter’s request, PIM may provide it with the serial numbers, EU certificates of conformity (EU declaration of conformity), technical manuals or any other useful document relating to the equipment made available, to the extent necessary for the submission, by the Renter, of an application for an operational authorisation (SORA file, LUC file, specific authorisation, etc.) incorporating this equipment. This communication in no way constitutes a commitment by PIM as to the obtaining of the authorisation sought, nor an assumption of the administrative procedures, which remain the sole responsibility of the Renter.

Article 7. Remote ID registration

The Renter undertakes to correctly encode its operator data (UAS registration number) in the drone’s remote identification system (Remote ID / e-identification) before any flight, in accordance with the applicable regulations. PIM cannot be held liable for an absence or error of encoding attributable to the Renter.

Article 8. Prohibition of subletting and use on behalf of third parties

The equipment is made available to the Renter on a strictly personal basis. The Renter is formally prohibited from:

• subletting, lending or transferring all or part of the equipment to a third party, whether for consideration or free of charge;
• having the equipment operated by a pilot other than the Renter or a person previously identified and accepted by PIM;
• acting, with the rented equipment, on behalf of or in the interest of a third party not identified in the contract.

Any breach of this article entitles PIM to terminate the provision immediately, without prejudice to any damages.

Article 9. Maintenance, precautions for use and battery safety

The Renter undertakes to use the equipment with care, in accordance with its intended purpose and the manufacturer’s recommendations. In the event of contact of the equipment with water, mud, sand, chemicals or any other liquid or soiling matter, the Renter undertakes to clean the equipment concerned briefly and immediately before its return, using a dry or slightly damp cloth, without immersion or use of aggressive products, and to report to PIM any contact with a liquid likely to have affected the internal functioning of the equipment.

The Renter shall refrain from any technical intervention, repair, opening or modification of the equipment. Any operating anomaly must be reported to PIM without delay.

With regard to the LiPo/Li-ion batteries supplied with the equipment, the Renter undertakes to comply with the manufacturer’s safety instructions. The Renter shall immediately report to PIM any anomaly observed on a battery (swelling, abnormal heating, odour, smoke) and shall immediately stop using it.

Article 10. Return of the equipment

The Renter undertakes to return all the rented equipment, in the condition in which it received it (normal wear and tear excepted), on the date and at the time agreed with PIM at the time of the reservation and/or collection, as mentioned on the Release Form, and at the place agreed between the parties.

Article 11. Late return

Any delay in the return of the equipment in relation to the agreed date and time shall entail, by operation of law and without prior notice of default, the invoicing of the daily rental rate applicable to the equipment concerned, per day of delay commenced, unless PIM has given its prior written consent to an extension of the provision.

This supplement is due independently of any other damage that the delay may cause to PIM (in particular the unavailability of the equipment for a subsequent reservation), for which PIM reserves the right to claim compensation.

Article 12. Condition of the equipment upon return, damage, loss or theft

Upon return, a condition report is drawn up jointly by the parties on the basis of the Release Form referred to in article 1. Any deterioration, malfunction, missing part, loss or theft observed is at the Renter’s expense, on the basis of the new purchase value of the equipment concerned, without prejudice to recourse to the insurance referred to in article 5.

If the equipment is damaged or rendered unusable as a result of use by the Renter or by the pilot designated by the Renter, the Renter shall owe PIM the full amount of the repair invoice, upon presentation thereof or of a quotation drawn up by an approved or authorised repairer, or, if the repair is not possible or not economically justified, the replacement value as new of the equipment concerned.

In the event of loss or theft of the equipment during the rental period, the Renter undertakes to inform PIM as soon as possible and to make, where applicable, any declaration required to the competent authorities.

Article 13. Liability

PIM makes available equipment in good working order but does not intervene in the operational conduct of the flights carried out by the Renter. PIM’s liability cannot be engaged for the consequences of a use of the equipment that does not comply with this contract, the applicable regulations, the manufacturer’s instructions or the rules of good practice in drone piloting.

The Renter indemnifies PIM against any third-party claim (persons, property, authorities) related to the operation of the equipment during the rental period, insofar as this claim originates in an act, negligence or infringement attributable to the Renter or to the pilot designated by the Renter.

In the event that PIM’s liability is nevertheless retained in respect of this provision, it is limited to direct damage and capped at the amount of the rental received by PIM for the operation concerned, to the exclusion of any indirect damage (loss of business, loss of contract, damage to reputation, commercial prejudice, etc.), except in the event of wilful misconduct or gross negligence on the part of PIM.

Article 14. Data protection

The Renter is solely responsible for the processing of personal data (images, videos, location data, LiDAR point clouds, etc.) collected by means of the equipment in the context of its operations, including compliance with Regulation (EU) 2016/679 (GDPR) and any applicable regulations on privacy and the overflight of inhabited areas. PIM does not intervene in the processing of these data and cannot be held liable for a breach by the Renter in this respect.

Article 15. Non-payment

Any sum due to PIM under this part (rent, late supplement, repair costs, etc.) not paid at its due date shall bear, by operation of law and without prior notice of default, late payment interest at the rate applicable to commercial transactions in accordance with the law of 2 August 2002 on combating late payment in commercial transactions, as well as the legal fixed compensation of 40 € for recovery costs, without prejudice to PIM’s right to suspend any subsequent provision to the Renter.

Article 16. Force majeure

Neither party may be held liable for a breach of its obligations resulting from force majeure, meaning any unforeseeable and insurmountable event beyond its reasonable control. The occurrence of a case of force majeure preventing the return of the equipment within the agreed timeframe suspends the application of article 11, without prejudice to the Renter’s obligation to inform PIM without delay and to return the equipment as soon as possible.

Article 17. Immediate termination

PIM reserves the right to terminate the provision immediately and to demand the immediate return of the equipment, without notice or compensation, in the event of a serious breach by the Renter of any of the obligations of this part, in particular in the event of subletting, use on behalf of third parties, a flight not in compliance with the regulations, or the absence of valid proof of insurance.

Article 18. General provisions

If a clause of this part is held to be null, illegal or unenforceable by a competent court, the other clauses remain fully in force. The fact that PIM does not invoke, at a given time, a breach by the Renter of one of its obligations does not constitute a waiver of the right to invoke it subsequently. This part, supplemented by the Release Form referred to in article 1 and, where applicable, by a photographic condition report, expresses the entire agreement of the parties relating to the provision of the equipment described therein. Any amendment must be made in writing and signed by both parties.

Article 19. Acceptance

Acceptance of the quotation or reservation and signature of the Release Form imply acknowledgement by the Renter of having read and understood this part in its entirety, of accepting all its terms without reservation, and of confirming having received the equipment described in the Release Form in good working order.

PART V: PILOTING SERVICES AND AERIAL SERVICES

Article 1. Scope and modes of intervention

1.1. This part governs the aerial services performed by Pim-Consult: inspection, cleaning, mapping and demonstration missions, as well as training courses. Two modes of intervention are possible:

(a) the full service, performed with Pim-Consult’s equipment and under its operation;

(b) the piloting service, performed with the client’s equipment and under the client’s UAS operation.

1.2. The applicable mode is specified on the quotation.

Article 2. Full service (Pim-Consult equipment)

2.1. Pim-Consult acts as UAS operator of the mission. It is registered as a UAS operator with the DGTA, assigns remote pilots holding the required qualifications, takes out the aviation civil liability insurance required by the regulations applicable to the operational category concerned, including, where required, insurance in accordance with Regulation (EC) 785/2004, and obtains the operational authorisations falling within its capacity as operator.

2.2. The authorisations relating to the client’s site or activity (access to the property, agreements of the third parties concerned, occupancy authorisations) remain the client’s responsibility.

Article 3. Piloting service on the client’s equipment and under the client’s operation

3.1. The client remains the UAS operator of the mission within the meaning of Implementing Regulation (EU) 2019/947. The client is responsible for the operator registration with the DGTA, the operational declarations and authorisations, the compulsory insurance covering the aircraft and the mission, the conformity of its equipment and the provision of its operations manual and procedures.

3.2. The service constitutes a contract for services. The remote pilot assigned by Pim-Consult remains, throughout the duration of the service, under the exclusive hierarchical, social and disciplinary authority of Pim-Consult, which remains their sole employer. The client exercises no part of the employer’s authority over the remote pilot, in accordance with the law of 24 July 1987 on temporary work, agency work and the making available of workers to users. The only instructions that the client may give to the remote pilot are those defined in the quotation or the mission agreement: they relate exclusively to the operational content of the mission (areas to be covered, capture objectives, priorities, site safety instructions and workplace well-being obligations applicable on the site) and may not undermine Pim-Consult’s authority as employer.

3.3. Pim-Consult guarantees that the assigned remote pilot holds the qualifications and certificates required for the agreed mission. The remote pilot operates within the framework of the procedures of the UAS operator (the client) for the aeronautical part of the mission, without this entailing any transfer of employer’s authority.

3.4. The equipment entrusted to the remote pilot is compliant, maintained in accordance with the manufacturer’s requirements and airworthy. The remote pilot may refuse or interrupt any flight if the condition of the equipment, the configuration of the site, the regulatory compliance of the operation or the conditions of execution do not allow a safe and lawful flight; this refusal does not give rise to any compensation and the mobilisation costs remain due.

Article 4. Obligations of the principal

The client guarantees access to the site on the agreed dates, the accuracy of the information communicated (obstacles, power lines, presence of persons, site constraints), the securing of the operating area, as well as the obtaining of the authorisations for access to the property and the agreements of the third parties concerned by the mission.

Article 5. Conditions of execution and postponement

5.1. The execution of the missions is subject to conditions beyond Pim-Consult’s control: weather conditions compatible with a safe flight, absence of airspace restrictions, obtaining of the required authorisations. If these conditions are not met, the mission is postponed by mutual agreement, without compensation on either side.

5.2. When the postponement or cancellation results from an act of the client or of its site (access refused, site not secured, inaccurate information, authorisations not obtained by the client), the mobilisation and travel costs incurred remain due.

Article 6. Cancellation by the client

Unless otherwise agreed on the quotation, any cancellation by the client gives rise to invoicing according to the following scale: more than five (5) working days before the agreed date, free of charge; between five (5) and two (2) working days, fifty percent (50%) of the amount of the service; less than two (2) working days, one hundred percent (100%) of the amount of the service.

Article 7. Deliverables and data

7.1. The deliverables (images, data, reports) are the property of the client after full payment of the service. Pim-Consult retains the right to use anonymised extracts for reference purposes, unless the client objects in writing.

7.2. Raw data are kept for thirty (30) days after delivery and then deleted, unless otherwise requested in writing by the client.

7.3. The captures are carried out in compliance with the GDPR and the regulations applicable to aerial photography. The client guarantees that it holds the necessary rights over the sites and property concerned by the mission.

Article 8. Training

8.1. Training courses are provided under the conditions and prerequisites specified on the quotation. The cancellation scale of article 6 applies.

8.2. Training constitutes an obligation of means. It guarantees neither success in examinations nor the obtaining of certificates, licences or authorisations, which fall within the competence of the relevant authorities.

Article 9. Nature of the obligations

Aerial services constitute obligations of means. The results of inspection, detection or measurement are provided according to the state of the technologies and the conditions of execution, and do not exempt the client from its own verifications and decisions.

FINAL PROVISION: APPLICABLE LAW, LANGUAGE AND JURISDICTION

This provision applies to all of Parts I to V. The contract is governed by Belgian law. The language of the contract is French; in the event of divergence between language versions, the French text shall prevail. Any dispute relating to the formation, interpretation or performance of the contract falls within the exclusive jurisdiction of the courts of the judicial district of Walloon Brabant, unless a mandatory legal provision provides otherwise.