DJI Care Enterprise Basic (DJI Mavic 3M)

DJI Care Enterprise Basic for your Mavic 3M

DJI Care Enterprise Basic lets you protect your DJI Mavic 3M for 12 months, whether for an initial purchase or a renewal. This service covers accidental damage such as falls, collisions or exposure to water. You benefit from two replacements at a preferential rate.

Two low-cost replacements

During this coverage period, you can replace your drone up to twice. Each replacement costs just €219, making it an economical solution in the event of an incident. DJI is committed to supplying new or equivalent products in terms of performance.

An extended official warranty

Your DJI Mavic 3M is still covered by the official DJI warranty on major parts. This coverage ensures the same quality of service as with the initial purchase, prolonging the life of your equipment.

Free delivery on all replacements

DJI covers round-trip transportation costs for each replacement shipment. This coverage applies to eligible areas defined by DJI Care Enterprise. The user remains responsible for any costs incurred outside this coverage.

Conditions for activation and renewal

Here are the eligibility criteria:

• For an initial purchase, activation takes place on a Mavic 3M that is brand new and unactivated, or activated less than 15 days ago

• For renewal, this must take place before or within 15 days of expiry of the current service.

Why choose this service?

• 1 extra year of peace of mind

• 2 replacements at €219 each

• Official DJI warranty maintained

• Zero shipping costs

• Professional DJI customer service

This solution is ideal for drone professionals looking for reliable, fast and cost-effective protection.

DJI Care Enterprise Basic vs Plus

The table below summarizes the official DJI differences between the two DJI Care Enterprise plans.

Criterion	DJI Care Enterprise Basic	DJI Care Enterprise Plus
Service type	Discounted replacement	Free repair or replacement within the coverage limit
Number of interventions	2 replacements per year	Unlimited, within the coverage limit
Cost per intervention	Replacement fee for each intervention	No charge as long as the cost stays within the coverage limit
Shared fleet coverage	Not available	Yes, between devices bound within 30 days of first activation
Handling	DJI Care Express (fast-track replacement)	Priority repair
Flyaway, factory maintenance, battery replacement	Not included	Depending on eligible products
Round-trip shipping	Covered by DJI (covered regions, including the EU)	Covered by DJI (covered regions, including the EU)
Deductible	None	None
Validity	12 months, renewable (max. 3 consecutive years in total)	12 months, renewable (max. 3 consecutive years in total)
Activation	Within 15 days of drone activation (beyond that: DJI video verification)	Within 15 days of drone activation (beyond that: DJI video verification)