DJI Care Enterprise Basic (DJI Zenmuse H20)

DJI Care Enterprise Basic is DJI’s official protection program for the DJI Zenmuse H20. It helps safeguard your investment with discounted replacement in the event of accidental damage, plus priority access to the DJI Care Express fast-track replacement channel.

What the service covers

DJI Care Enterprise Basic covers the replacement of your DJI Zenmuse H20 at a discounted rate in the event of accidental damage: drops, collisions, water damage or mishandling. The service entitles you to up to two replacements per year; replacement units are brand-new or equivalent to brand-new in performance and reliability. Basic subscribers also get access to DJI Care Express, DJI’s exclusive fast-track replacement channel. Flyaway coverage (loss of link or of the aircraft), free factory maintenance and free battery replacement are not included in the Basic plan: these benefits are reserved for the DJI Care Enterprise Plus program. Basic coverage can be extended through renewal, up to three consecutive years in total.

Who is it for?

This service is designed for professional operators of the DJI Zenmuse H20, a multi-sensor payload (zoom and wide-angle cameras) compatible with the DJI Matrice 300 RTK, used in industrial inspection and public safety. DJI Care Enterprise Basic helps protect this payload at a controlled cost against the risk of drops, collisions or water exposure.

How it works

After purchasing from Drone Parts Center, Authorized DJI Enterprise Dealer for the Benelux, you receive a DJI Care Enterprise Basic activation code to bind to your DJI Zenmuse H20 on your DJI account. If accidental damage occurs, you register a case with DJI and pay the discounted replacement fee under the Basic plan; DJI then ships the replacement unit via the DJI Care Express channel once the damaged product has been received. The program is valid in the regions covered by DJI Care Enterprise, including the European Union.

Service specifications

Compatible platform	DJI Zenmuse H20
Service type	DJI Care Enterprise Basic Service
Coverage	Drops, collisions, water damage, mishandling (discounted replacement)
Number of replacements	Up to 2 per year
Replacement channel	DJI Care Express (fast-track channel)
Validity period	12 months from activation, renewable up to 3 consecutive years in total
EAN	6958265103551
DJI product code	CP.QT.00003230.01
Price incl. VAT	€467

DJI Care Enterprise Basic vs Plus

The table below summarizes the official DJI differences between the two DJI Care Enterprise plans.

Criterion	DJI Care Enterprise Basic	DJI Care Enterprise Plus
Service type	Discounted replacement	Free repair or replacement within the coverage limit
Number of interventions	2 replacements per year	Unlimited, within the coverage limit
Cost per intervention	Replacement fee for each intervention	No charge as long as the cost stays within the coverage limit
Shared fleet coverage	Not available	Yes, between devices bound within 30 days of first activation
Handling	DJI Care Express (fast-track replacement)	Priority repair
Flyaway, factory maintenance, battery replacement	Not included	Depending on eligible products
Round-trip shipping	Covered by DJI (covered regions, including the EU)	Covered by DJI (covered regions, including the EU)
Deductible	None	None
Validity	12 months, renewable (max. 3 consecutive years in total)	12 months, renewable (max. 3 consecutive years in total)
Activation	Within 15 days of drone activation (beyond that: DJI video verification)	Within 15 days of drone activation (beyond that: DJI video verification)

Frequently asked questions

What exactly does DJI Care Enterprise Basic cover?

DJI Care Enterprise Basic covers the replacement of your DJI Zenmuse H20 at a discounted rate in the event of drops, collisions, water damage or mishandling, up to twice a year. Replacement units are brand-new or equivalent to brand-new in performance and reliability.

Does DJI Care Enterprise Basic cover flyaway incidents?

No. Flyaway coverage is reserved for the DJI Care Enterprise Plus program. The Basic plan only covers replacement in the event of accidental damage (drops, collisions, water damage or mishandling).

What is the difference between DJI Care Enterprise Basic and Plus?

The Basic plan offers discounted replacement, limited to twice a year, with no coverage pooling across multiple devices. The Plus plan offers free repairs within the coverage limit, coverage pooling between multiple devices bound within 30 days, and additional benefits on eligible products (flyaway coverage, factory maintenance and one free battery replacement per year).

How do I activate or renew my DJI Care Enterprise Basic?

Activation is done by linking the code provided by Drone Parts Center to your DJI Zenmuse H20 on your DJI account. Renewal is possible up to 15 days after the current contract expires, through your Authorized DJI Enterprise Dealer or the official DJI online store, up to a total of three consecutive years of coverage.

Replacement cases are processed directly by DJI. Drone Parts Center manages your case, with support provided by our technical center for DPC customers.

Questions about coverage or activation of DJI Care Enterprise Basic for DJI Zenmuse H20? Contact our team via our contact form.