DJI Maintenance Basic – Matrice 400

DJI Maintenance Basic is DJI’s official maintenance program for the DJI Matrice 400. It keeps your aircraft performing at its best through a full inspection, a deep clean, and a firmware update and calibration, all carried out at DJI’s official authorized maintenance centers.

What the service covers

The DJI Maintenance Basic Service includes an eight-point inspection covering the app self-check, a visual inspection, the propulsion system, the flight controller and image transmission system, the obstacle avoidance system, the gimbal, the remote controller and the batteries. The service also includes a deep clean of the aircraft, with rust-preventive oil applied to key metal parts to reduce the impact of sand, dust and humidity on performance. Finally, a full update and calibration is carried out: IMU calibration, compass calibration, vision system calibration, gimbal calibration, remote controller firmware update, aircraft firmware update and, where applicable, RTK system update. An official DJI maintenance report is issued once the service is complete.

Who is it for?

This service is designed for professional DJI Matrice 400 operators who want to maintain flight performance and limit the impact of wear caused by the operating environment (dust, sand, humidity), without requiring the replacement of wear parts (covered by the Standard service) or core propulsion components (covered by the Premium service, available for the DJI Matrice 400).

How it works

After purchasing from Drone Parts Center, Authorized DJI Enterprise Dealer for the Benelux, you receive a DJI Maintenance Basic activation code. The maintenance request is submitted online to DJI; your DJI Matrice 400 is then shipped to the designated official maintenance center, which carries out the Basic plan service. If damage not covered by the program is found during inspection, DJI will send you a quote before any further repair. Two-way shipping is covered by DJI in the regions supported by the program, including the European Union.

Service specifications

Compatible platform	DJI Matrice 400
Service type	DJI Maintenance Basic Service
Code validity	24 months from purchase date (regions covered by the DJI Maintenance program)
Service content	Full 8-point inspection, deep clean, update and calibration (IMU, compass, vision, gimbal, remote controller and aircraft firmware), official DJI maintenance report
EAN	6937224120822
DJI product code	CP.SH.CR000828.01
Price incl. VAT	€659

DJI Maintenance Program: Basic vs Standard vs Premium

The table below summarizes the official DJI differences between the three Maintenance Program plans.

Service item	Basic	Standard	Premium
Detailed 8-point inspection (app check, visual, propulsion, flight controller and image transmission, obstacle sensing, gimbal, remote controller, batteries)	Yes	Yes	Yes
Deep cleaning with anti-corrosion oil on key metal parts	Yes	Yes	Yes
Full update and calibration (IMU, compass, vision system, gimbal, firmware, RTK where applicable)	Yes	Yes	Yes
Replacement of commonly worn parts (shell, motor cover, landing gear, antenna, propellers, gimbal protector and damper, screws)	No	Yes	Yes
Replacement of core propulsion components (motors, arms)	No	No	Yes
Official DJI maintenance report	Yes	Yes	Yes
Round-trip shipping	Covered by DJI (covered regions, including the EU)	Same	Same
Activation code validity	24 months from purchase	24 months	24 months

Frequently asked questions

What is the difference between the Basic, Standard and Premium services?

The Basic service includes the full inspection, deep clean, and update and calibration of the aircraft. The Standard service adds the replacement of commonly worn parts (shell, propellers, landing gear, antenna, etc.). The Premium service, available for the DJI Matrice 400, also includes the replacement of core propulsion components (motors, arms).

When should I subscribe to this program?

DJI recommends choosing a maintenance plan based on total flight time or time since activation of your DJI Matrice 400. Contact Drone Parts Center to determine the plan best suited to your usage.

What are the timelines and coverage area?

The DJI Maintenance Basic activation code is valid for 24 months from the purchase date, in the regions covered by the program (including the European Union). Two-way shipping of the aircraft to the maintenance center is covered by DJI in these regions.

Where is the maintenance carried out?

Maintenance is carried out at DJI’s official authorized maintenance centers. Drone Parts Center manages your case, with support provided by our technical center for DPC customers.

Questions about coverage or activation of DJI Maintenance Basic for the DJI Matrice 400? Contact our team via our contact form.