DJI Care Enterprise Plus (DJI Matrice 400)

DJI Care Enterprise Plus is DJI’s advanced protection program for the DJI Matrice 400. For accidental damage occurring during normal use (crash, impact, water damage, signal interference, handling error), DJI covers repair or replacement of the aircraft, at no extra cost, within the product’s coverage limit. No deductible applies.

What the service covers

DJI Care Enterprise Plus gives you an unlimited number of repairs or replacements within the DJI Matrice 400 coverage limit, at no extra cost as long as the service cost stays within that limit. Two-way shipping to the official DJI repair center is covered by DJI in the regions supported by the program, including the European Union. If several DJI Enterprise products are bound to DJI Care Enterprise Plus within 30 calendar days of the first activation, their respective coverage amounts can be pooled (shared fleet coverage).

DJI Care Enterprise Basic vs Plus

The table below summarizes the official DJI differences between the two DJI Care Enterprise plans.

Criterion	DJI Care Enterprise Basic	DJI Care Enterprise Plus
Service type	Discounted replacement	Free repair or replacement within the coverage limit
Number of interventions	2 replacements per year	Unlimited, within the coverage limit
Cost per intervention	Replacement fee for each intervention	No charge as long as the cost stays within the coverage limit
Shared fleet coverage	Not available	Yes, between devices bound within 30 days of first activation
Handling	DJI Care Express (fast-track replacement)	Priority repair
Flyaway, factory maintenance, battery replacement	Not included	Depending on eligible products
Round-trip shipping	Covered by DJI (covered regions, including the EU)	Covered by DJI (covered regions, including the EU)
Deductible	None	None
Validity	12 months, renewable (max. 3 consecutive years in total)	12 months, renewable (max. 3 consecutive years in total)
Activation	Within 15 days of drone activation (beyond that: DJI video verification)	Within 15 days of drone activation (beyond that: DJI video verification)

Who is it for?

This service is designed for professional DJI Matrice 400 operators running intensive missions (inspection, mapping, public safety, agriculture, energy) who want to remove the financial risk of an accident, with no limit on the number of interventions or unexpected costs, within the coverage limit.

How it works

After purchasing from Drone Parts Center, Authorized DJI Enterprise Dealer for the Benelux, you receive a DJI Care Enterprise Plus activation code. This code must be linked online on the official DJI website, to a DJI Matrice 400 that is brand new and unactivated, or activated for less than 15 days. For a device activated beyond this window, a DJI video verification process is required before linking. Once linked, the service is valid for 12 months: for covered accidental damage, DJI provides a free repair or replacement within the coverage limit, with no deductible, and covers two-way shipping in the regions supported by the program, including the European Union. Renewal must take place before expiry or within 15 days after expiry, under the same plan (Basic or Plus, switching between the two is not possible).

Service specifications

Compatible platform	DJI Matrice 400
Service type	DJI Care Enterprise Plus
Validity	12 months from activation (renewable, regions covered by the program)
Deductible	None
EAN	6937224120716
DJI product code	CP.SH.CR000836.01
Price incl. VAT	€879

Frequently asked questions

What is the difference between DJI Care Enterprise Basic and Plus?

The Basic plan offers 2 replacements per year, each subject to a reduced replacement fee. The Plus plan offers an unlimited number of free repairs or replacements within the coverage limit, with prioritized handling and the option to pool coverage across several devices bound within 30 days of the first activation.

Does the service include a deductible?

No. Neither the Basic nor the Plus plan of DJI Care Enterprise includes a deductible.

Does DJI Care Enterprise Plus cover the loss of the aircraft (flyaway)?

DJI Care Flyaway coverage and complimentary factory maintenance are limited to a restricted list of DJI Enterprise platforms, which does not currently include the DJI Matrice 400 under DJI’s official terms. Contact Drone Parts Center to find out what coverage options are available for this model.

How do I file a claim and use DJI Care Enterprise Plus?

The request is submitted online to DJI through the official repair request process. The DJI Matrice 400 is then shipped to the designated official DJI repair center, which carries out the service under the Plus plan. Drone Parts Center manages your case.

Questions about coverage or activation of DJI Care Enterprise Plus for DJI Matrice 400? Contact our team via our contact form.