Zen Plus Pack 2 years

Zen Plus Pack: Your guarantee of operational continuity

For a professional, grounding a drone isn’t just a technical inconvenience — it’s a direct financial loss. The 2-year Zen Plus Pack transforms our workshop in Nivelles into an extension of your business.

It combines our technical expertise (training, unlimited priority support) with a concrete logistical solution: the loan of relay equipment for the entire duration of your equipment repair.

Who is the Zen Plus Pack for?

Police & Emergency Zones

Your M4TD is immobilized for a carrycot replacement. The next surveillance mission is in 3 days. With the Zen Plus Pack, you leave our workshop immediately with an equivalent courtesy device. Your operational schedule does not move a single line.

Contract Inspection Companies

You have a framework contract with an infrastructure manager. Each day of immobilization, there is a late payment penalty or a subcontractor as a matter of urgency. The Zen Plus Pack removes this risk: you continue to fly while we repair.

Dock / BVLOS operators

A Dock 3 in maintenance means interrupted automated patrols. Continuity is critical for your customers. Courtesy lending ensures that your coverage never stops.

Emergency Services & Civil Protection

You don’t choose when an intervention occurs. Your drone must be available 365 days a year. The Zen Plus Pack is your safety net: even in the event of breakage or planned maintenance, you remain operational.

The principle: Keep flying while we repair

The Zen Plus Pack works as mobility insurance — the “replacement vehicle” for your drone operations:

The Zen Plus commitment: We don’t leave you without a work tool. An equivalent loan unit (machine or sensor) is made available to you to enable you to honour your contracts without delay.

Logistics and Availability

Our stock of courtesy equipment is centralized in Nivelles (Belgium) for maximum responsiveness:

• Option A (recommended) — The “Pit Stop”: Come and drop off your defective equipment and leave immediately with the loaner drone. It is the fastest and 100% free solution.
• Option B — On-site shipping: Can’t make it? We can ship loaner material to Belgium or Europe. Transport costs remain at your expense.

The entire Zen Pack is included

The Zen Plus Pack is not just a loan service. It includes all the advantages of the Zen Pack :

• Complete face-to-face training to get to grips with your equipment.
• Unlimited priority technical support for 2 years (phone + email).
• Guaranteed response in less than 4 business hours.

What to do in the event of a breakdown?

1. Contact: Call your priority line for a pre-diagnosis.
2. Validation: If immobilization is necessary, we reserve your loaner equipment.
3. Exchange:
   • On site (Nivelles): Immediate standard exchange at the counter.
   • At a distance: Validation of the transport quote and shipment of the relay.
4. Repair: You work with the loan while we repair your drone.
5. Restitution: Once your drone is ready, we proceed with the reverse exchange.

What sets us apart

No other authorized drone dealer in Belgium offers courtesy loans. This service exists in the automotive industry, in medical equipment, in IT — but not in professional drones. Until now.

The Zen Plus Pack is our response to a reality on the ground: when your drone is your work tool, every day of downtime is a day of lost turnover.

Service Details

Which Zen Pack to choose?

Discover the Zen Hours Pack | Discover the Zen Pack

Frequently Asked Questions (FAQs)

Is the loaner equipment mine definitively?

No. This is a temporary courtesy solution. This is equipment from our fleet that you use for the duration of the repair. You return it to pick up your own equipment once repaired.

What are the costs if I can’t come to Nivelles?

If you choose to send it, we will charge you the actual shipping costs (secure transport with insurance). The amount depends on your delivery address and the weight of the package.

Is the Zen Plus Pack a subscription?

No, it is a one-time payment that covers access to the service and the loan park for 2 years.

My equipment was bought elsewhere. Can I subscribe?

Yes. The Zen Plus Pack is open to all professional operators, regardless of where their equipment is purchased.