DJI Enterprise Free Maintenance: Which Models Are Eligible and How to Benefit from Them in the Benelux

Introduction: Free Maintenance Is a Little-Known Benefit of DJI Care Enterprise

When you invest in a DJI Enterprise drone and sign up for DJI Care Enterprise, you get an often overlooked but particularly valuable benefit: access to free maintenance services for select drone models. This preventive maintenance, included in your protection plan, can represent a substantial saving while ensuring the optimal performance of your professional equipment.

In the Benelux, where variable weather conditions and demanding working environments put an intense strain on drone equipment, this free maintenance becomes a strategic asset to maintain the reliability of your operations. Understanding which models are eligible and how to access these services will allow you to optimize your investment and extend the life of your equipment.

This comprehensive guide details the eligibility requirements, the models involved, and the steps you need to take to take advantage of this free maintenance as part of your DJI Care Enterprise plan.

Understanding Free Maintenance Eligibility

The Principle of Maintenance Included

DJI Enterprise free maintenance is not automatically available for all drone models. It is a value-added service included in some DJI Care Enterprise plans, specifically designed for the most widely used models in the professional sector.

This preventive maintenance includes a detailed inspection, deep cleaning, firmware updates and a complete calibration of your equipment. These services, normally billed separately, are included in your protection plan at no additional cost.

It’s crucial to understand that eligibility depends on three main factors: the specific model of your drone, the type of DJI Care Enterprise plan purchased, and the geographic region of use.

Differences between DJI Care Enterprise Plans

Each DJI Care Enterprise plan offers different levels of access to free maintenance:

DJI Care Enterprise Basic: Offers free standard maintenance for a selection of popular models, primarily the Matrice 30 and Mavic 3 Enterprise series.

DJI Care Enterprise Basic (2-Year Plan): Focuses on the newest models with free maintenance extended over two years, but with a smaller range of models.

DJI Care Enterprise Plus: Offers the most extensive coverage, including advanced models like the Matrice 350 RTK and 300 RTK in addition to the standard models.

Models Eligible for Free Maintenance

Eligible Models with DJI Care Enterprise Basic

When you subscribe to DJI Care Enterprise Basic and link your equipment to service, the following models are eligible for free standard maintenance:

Matrice Series:

•Matrice 30: This professional compact drone benefits from full standard maintenance including detailed inspection, deep cleaning, firmware updates and calibration of the flight and capture systems.

•Matrice 30T: The thermal version of the Matrice 30 is also eligible for free maintenance, with special attention paid to thermal imaging systems and their calibration.

Mavic Enterprise Series:

•DJI Mavic 3E: The versatile Mavic Enterprise Series drone benefits from comprehensive preventive maintenance, optimized for a variety of professional applications.

•DJI Mavic 3T: The thermal version of the Mavic 3 Enterprise is covered by standard maintenance service, including specialized thermal sensor calibration.

•DJI Mavic 3M: Specifically designed for mapping and surveying, this model is service-tuned for its multispectral sensors and precise positioning systems.

Eligible Models with DJI Care Enterprise Basic (2-Year Plan)

The DJI Care Enterprise Basic 2-Year Plan focuses on the newest models in the DJI Enterprise lineup, offering free maintenance over an extended period of time:

New generation models:

•DJI Mavic 3E: Free standard maintenance for the duration of the 2-year plan, with the option of annual preventive maintenance.

•DJI Mavic 3T: Full maintenance service including thermal systems, advanced calibration and performance optimization.

•DJI Mavic 3M: Specialized maintenance for mapping and surveying applications, including calibration of multispectral sensors.

Eligible Models with DJI Care Enterprise Plus

The DJI Care Enterprise Plus plan offers the broadest coverage in terms of free maintenance, including the most advanced professional models:

Full Matrice Range:

•Matrice 30: Full standard maintenance with service priority and advanced technical support.

•Matrice : Specialized service for thermal and optical systems, including advanced calibration and performance optimization.

• Matrice RTK Matrix: Advanced maintenance service for RTK and positioning systems, centimeter calibration and flight performance optimization.

• Matrice 300 RTK: Complete maintenance of this versatile professional platform, including all compatible embedded systems and payloads.

•Matrice : Specialized service for compatible dock versions, including maintenance of automated systems.

•3TD Matrice : Maintenance of thermal and dock systems, optimization of automated cycles.

Mavic Enterprise Series Complete:

•DJI Mavic 3E: Optimized preventive maintenance for heavy-duty professional use.

•DJI Mavic 3T: Full service including thermal system calibration and performance optimization.

•DJI Mavic 3M: Specialized maintenance for multispectral sensors and precise mapping applications.

Geographical Limitations and Regional Specificities

Availability by Region

It is important to note that the availability of free maintenance services varies by geographic region. According to DJI official information:

Regions with Limitations:

•Japan: One-time free Basic maintenance available

•Hong Kong (SAR): No maintenance service available

• South Korea: No maintenance service available

•Mexico: No maintenance service available

Benelux – Full Coverage: For users in the Benelux (Belgium, Netherlands, Luxembourg), free maintenance services are fully available as part of the standard European coverage. This availability ensures full access to preventive maintenance services for all eligible models.

Specificities of the European Market

The European market, including the Benelux, benefits from a developed service infrastructure with DJI-certified maintenance centers. This geographical proximity facilitates maintenance processes and reduces processing times.

Bi-directional transportation costs in the European region are covered by DJI, which greatly simplifies logistics for business users in the Benelux.

Summary Table of Eligible Models

Terms of Use and Application Process

Temporal conditions

The free maintenance included in your DJI Care Enterprise plan must be used within your service coverage period. This maintenance cannot be deferred beyond the expiration date of your plan.

It is recommended that you plan your preventive maintenance based on the use of your equipment and DJI recommendations. Generally, annual maintenance is recommended for heavy-duty equipment, while maintenance every 18 months may be sufficient for moderate use.

Free Maintenance Request Process

To get your free maintenance, you need to follow these steps:

1.Check your model’s eligibility according to your current DJI Care Enterprise plan

2.Contact your authorized dealer or use the DJI online request system

3.Fill out the maintenance request form specifying that it is your included free maintenance

4.Schedule the shipment of your equipment according to the instructions received

5.Track the process via the DJI tracking system

Economic Value of Free Maintenance

Free maintenance represents a significant added value that can represent 200 to 500 euros in savings depending on the model of your drone and the complexity of the maintenance required. This substantial savings alone often justifies subscribing to DJI Care Enterprise.

For companies managing a fleet of drones, this free maintenance can represent thousands of euros in annual savings, while ensuring the operational reliability of the entire equipment fleet.

Practical Guide for the Benelux

Where to Subscribe and Get Support in the Benelux

For professionals in the Benelux who want to benefit from DJI Enterprise maintenance services, Drone Parts Center offers a full range of solutions tailored to your needs. Specializing in maintenance programs for professional drones, Drone Parts Center offers easy access to DJI Care Enterprise services as well as personalized support.

Go directly to maintenance schedules: https://drone-parts-center.com/categorie-produit/drone-professionnel/programme-de-maintenance/

This specialized platform allows you to:

•Compare DJI Care Enterprise options

•Check your model’s eligibility for free maintenance

•Get custom quotes

• Benefit from expert technical support

• Facilitate the maintenance request process

Additional Resources

For users who require direct access to official DJI forms, including for maintenance requests or specific procedures, an English form is available: https://www.wjx.top/vm/elbVwlz.aspx

Conclusion: Maximize Your DJI Enterprise Investment

The free maintenance included in DJI Care Enterprise plans represents a major competitive advantage for professionals in the Benelux. By understanding which models are eligible and how to access these services, you can significantly maximize the return on investment of your DJI Enterprise equipment.

Eligibility varies by plan purchased, with DJI Care Enterprise Plus offering the most extensive coverage for advanced professional models. For users of recent models like the Mavic 3 Enterprise, all plans offer access to free maintenance.

Proactive planning of your preventive maintenance, combined with a clear understanding of the eligibility requirements, will allow you to keep your equipment in perfect working order while making substantial savings.

In the Benelux, easy access to services via specialized partners like Drone Parts Center greatly simplifies the management of your equipment and allows you to focus on your core business while ensuring the optimal performance of your DJI Enterprise drones.