{"id":224911,"date":"2025-12-11T11:33:13","date_gmt":"2025-12-11T10:33:13","guid":{"rendered":"https:\/\/drone-parts-center.com\/produit\/zen-hours-pack-10-hours-of-support-over-2-years\/"},"modified":"2026-03-10T08:45:45","modified_gmt":"2026-03-10T07:45:45","slug":"zen-hours-pack-10-hours-of-support-over-2-years","status":"publish","type":"product","link":"https:\/\/drone-parts-center.com\/en\/product\/zen-hours-pack-10-hours-of-support-over-2-years\/","title":{"rendered":"Zen Hours Pack \u2013 10 hours of support over 2 years"},"content":{"rendered":"<h2>Autonomous doesn&#8217;t mean alone: Secure your missions<\/h2>\n<p>You are a professional and you master your driving. Still, drone technology is evolving fast. An update that changes your settings, a temperamental RTK module, or planning software that refuses to cooperate can turn a profitable mission into a dead loss.  <\/p>\n<p>The <strong>Zen Hours Pack<\/strong> is not just a hotline. It&#8217;s direct <strong>access to our technical office<\/strong> \u2014 the smartest solution for remote pilots who value their time and refuse to be blocked by a technical problem. <\/p>\n<hr>\n<h2>Who is the Zen Hour Pack for?<\/h2>\n<h3>Independent surveyors<\/h3>\n<p>You&#8217;ve been flying for 2 years, you know your machine. But when your NTRIP setup crashes on a new site or a DJI Terra update changes the interface, you want a reliable response in 15 minutes \u2014 not 3 hours on an English-speaking forum. <\/p>\n<h3>Energy &amp; Infrastructure Inspectors<\/h3>\n<p>A thermal sensor that displays inconsistent values the day before a wind turbine inspection. You need an immediate expert diagnosis to know if it&#8217;s a radiometric adjustment or a real hardware problem. <\/p>\n<h3>In-house trained teams<\/h3>\n<p>Your company has trained 3 pilots. They are competent but occasionally come across complex technical cases. The Zen Hours Pack gives them an &#8220;expert joker&#8221; to use when needed, with no unlimited commitment.  <\/p>\n<hr>\n<h2>Why do pros choose the Zen Hours Pack?<\/h2>\n<ul>\n<li><strong>Expertise vs Forums:<\/strong> Don&#8217;t waste 2 hours looking for an uncertain answer on a community forum. A qualified expert gives you the immediate solution. <\/li>\n<li><strong>Total flexibility:<\/strong> It&#8217;s your &#8220;time bank.&#8221; Use 30 minutes for a quick release or 2 hours for targeted training on a new sensor. <\/li>\n<li><strong>Business Priority:<\/strong> Your request comes before standard support. We know you have customers to deliver. <\/li>\n<\/ul>\n<hr>\n<h2>The math is quickly done<\/h2>\n<p><strong>\u20ac799 \u00f7 10 hours = \u20ac79.90\/h of technical expertise.<\/strong><\/p>\n<p>How much does an hour lost in the field cost you? Between the trip, the equipment mobilized and the pending contract, a blocked intervention easily represents a loss of \u20ac200 to \u20ac500. A single intervention of the Zen Hours Pack can make the investment profitable.  <\/p>\n<hr>\n<h2>What situations is this pack optimized for?<\/h2>\n<p>This 10-hour credit is designed for <strong>high value-added technical support<\/strong> :<\/p>\n<ul>\n<li><strong>Topography &amp; Precision:<\/strong> Help with setting up D-RTK 3 bases or NTRIP configuration.<\/li>\n<li><strong>Business Software:<\/strong> Setting up DJI Terra, DJI FlightHub 2, or third-party software.<\/li>\n<li><strong>Advanced Sensors:<\/strong> Optimization of radiometric settings for thermography.<\/li>\n<li><strong>Commissioning:<\/strong> Step-by-step guidance on complex features (Smart Inspection, Waypoints 2.0).<\/li>\n<\/ul>\n<hr>\n<h2>Details of your offer<\/h2>\n<table>\n<tbody>\n<tr>\n<td><strong>Hour credit<\/strong><\/td>\n<td>10 hours of expert technical support<\/td>\n<\/tr>\n<tr>\n<td><strong>Valid<\/strong><\/td>\n<td>for 24 months (2 years) from the date of purchase<\/td>\n<\/tr>\n<tr>\n<td><strong>Counting mode<\/strong><\/td>\n<td>In indivisible increments of 30 minutes<\/td>\n<\/tr>\n<tr>\n<td><strong>Channels<\/strong><\/td>\n<td>Phone, Visio, Remote Hands-on (TeamViewer\/AnyDesk)<\/td>\n<\/tr>\n<tr>\n<td><strong>Availability<\/strong><\/td>\n<td>Monday to Friday: 9am-12pm \/ 2pm-6pm (Weekdays)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<h2>What sets us apart<\/h2>\n<p>The Zen Hours Pack is not an outsourced call center. When you call, you&#8217;re talking to a technician based in <strong>Nivelles (Belgium)<\/strong> who works on the same machines as yours on a daily basis. It&#8217;s the same team that repairs, trains, and coaches\u2014not a contractor who reads a script.  <\/p>\n<hr>\n<h2>Which Zen Pack to choose?<\/h2>\n<table>\n<thead>\n<tr>\n<th><\/th>\n<th><strong>Zen Hours Pack<\/strong><br \/><small>799 \u20ac<\/small><\/th>\n<th>Pack Zen<br \/><small>990 \u20ac<\/small><\/th>\n<th>Pack Zen Plus<br \/><small>\u20ac1,490<\/small><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Face-to-face training<\/td>\n<td>\u2014<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Technical support<\/td>\n<td><strong>10 hours (credit)<\/strong><\/td>\n<td>Unlimited 2 years<\/td>\n<td>Unlimited 2 years<\/td>\n<\/tr>\n<tr>\n<td>Answer &lt; 4h<\/td>\n<td>\u2014<\/td>\n<td>\u2705<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Courtesy loan<\/td>\n<td>\u2014<\/td>\n<td>\u2014<\/td>\n<td>\u2705<\/td>\n<\/tr>\n<tr>\n<td>Ideal for<\/td>\n<td><strong>Autonomous Pilots<\/strong><\/td>\n<td>New Operators<\/td>\n<td>Mission Critical<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><a href=\"https:\/\/drone-parts-center.com\/en\/product\/zen-pack-2-years\/\">Discover the Zen Pack<\/a> | <a href=\"https:\/\/drone-parts-center.com\/en\/product\/zen-plus-pack-2-years\/\">Discover the Zen Plus Pack<\/a><\/p>\n<hr>\n<h2>Frequently Asked Questions (FAQs)<\/h2>\n<h3>What is the difference with the standard warranty?<\/h3>\n<p>Standard support covers hardware failures and factory defects. The <strong>Zen Hours Pack<\/strong> is a consulting service: we help you <em>use<\/em>, <em>optimize<\/em> and <em>configure<\/em> your hardware and software. <\/p>\n<h3>How do you track my balance of hours?<\/h3>\n<p>After each intervention, you will receive a summary email indicating the duration, the nature of the problem solved and your remaining balance. Full transparency. <\/p>\n<h3>Can I use these hours for training?<\/h3>\n<p>Yes, within the limits of the &#8220;assistance&#8221; format. You can use 1 or 2 hours to have a specific function explained to you. For a complete training, we will direct you to our dedicated courses.  <\/p>\n<h3>What happens if I run out of my 10 hours before the age of 2?<\/h3>\n<p>You can buy a new pack or upgrade to the Zen Pack (unlimited support) at any time.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><strong>Your technical co-pilot, available on request.<\/strong><\/p>\n<p>The Zen Hours Pack is the assurance of having a drone expert on the other end of the phone when you need him. Whether it&#8217;s for a critical block in the field or a complex software setup, get <strong>10 hours of priority support<\/strong>, which can be used at your own pace over <strong>24 months<\/strong>. <\/p>\n<ul>\n<li><strong>10 hours of expert support<\/strong> \u2014 phone, video &amp; remote handling.<\/li>\n<li><strong>Flexible billing<\/strong> in 30-minute increments \u2014 no waste.<\/li>\n<li><strong>\u20ac79.90\/hr<\/strong> of technical expertise \u2014 an hour lost in the field costs much more.<\/li>\n<\/ul>\n<p><em>Ideal for: independent remote pilots, experienced surveyors, in-house trained teams.<\/em><\/p>\n","protected":false},"featured_media":224913,"comment_status":"open","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"Zen Hours Pack: 10 hours of Expert Drone Assistance over 2 years | Drone Parts Center","_seopress_titles_desc":"10 hours of priority drone technical support, usable at your own pace over 24 months. \u20ac79.90\/h of expertise. Telephone, video and remote control. Nivelles, Belgium.   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