A DJI Matrice 400 delivered with DJI Care Enterprise Plus included, but with its Zenmuse H30T payload left completely unprotected: this is the most common trap operators discover only after a first incident. DJI Care Enterprise Basic, DJI Care Enterprise Plus and the Zen Pack do not cover the same thing. This guide compares the three options based on the official terms and the public pricing listed by Drone Parts Center, Authorized Dealer for DJI Enterprise in the Benelux, on the platforms currently on sale.<\/p>\n\n
Picture a situation we see regularly with institutional clients: a DJI Matrice 400 fitted with a Zenmuse H30T payload is flying a thermal inspection over an industrial site during its first year in service. An unexpected gust or a poorly anticipated obstacle causes a collision. The aircraft lands safely, but both the Matrice 400 airframe and the H30T payload show visible damage.<\/p>\n\n
The DJI Matrice 400<\/a> (EUR 9,648 including VAT) ships with a DJI Care Enterprise Plus plan included for 12 months. With no further action needed, the drone’s airframe can be repaired or replaced free of charge within the coverage cap, with no deductible and return shipping covered by DJI. The DJI Matrice 4TD<\/a> (EUR 7,089 including VAT) follows the same policy: DJI Care Enterprise Plus included for 1 year from purchase. On this specific point, the scenario ends well for the airframe.<\/p>\n\n The catch is that the Zenmuse H30T payload is a separate product, with its own DJI Care code and its own price: EUR 1,098 including VAT for Basic<\/a>, EUR 2,227 for Plus<\/a>. Without that protection purchased separately at the time of acquisition, repairing the damaged payload is billed at full price, even though the drone carrying it is perfectly covered. For a sensor in this range, the out-of-warranty bill runs into several thousand euros. Second catch: the coverage included on the Matrice 400 or Matrice 4TD is only valid for 12 months. Renewal must happen before expiry or within the following 15 days, on the same tier (Plus, since that’s what came included), at a renewal price of EUR 879 for the Matrice 400 and EUR 930 for the Matrice 4TD, renewable up to two more times (3 years of coverage total). The real decision isn’t “should I add DJI Care to my Matrice 400?” (already included), but “is my payload protected, and is the renewal scheduled?”<\/p>\n\n On platforms sold without included DJI Care, such as the Mavic 3T or Mavic 3E, the choice between Basic and Plus genuinely arises at purchase. The table below illustrates this choice with Mavic 3T pricing (Basic EUR 499<\/a>, Plus EUR 999<\/a>) and places the Zen Pack, which complements both DJI Care tiers.<\/p>\n\nThe real question: what about the H30T payload, and next year?<\/h3>\n\n
DJI Care Basic vs Plus: the real choice, on platforms sold bare<\/h2>\n\n