A DJI Matrice 400 delivered with DJI Care Enterprise Plus included, but whose Zenmuse H30T gimbal is not protected by any program: this is the most common trap for operators who only discover the DJI Care terms after a first incident. DJI Care Enterprise Basic, DJI Care Enterprise Plus and the Zen Pack do not cover the same things. This guide compares the three options based on the official terms and public rates of Drone Parts Center, Authorized Dealer for DJI Enterprise in the Benelux, on the platforms currently on sale.<\/p>\n\n
Picture a situation common among our institutional customers: a DJI Matrice 400 equipped with a Zenmuse H30T gimbal is carrying out a thermal inspection of an industrial site during its first year of operation. An unexpected gust of wind or a poorly anticipated obstacle causes a collision. The drone lands as an emergency: the Matrice 400 body and the H30T gimbal both show visible damage.<\/p>\n\n
The DJI Matrice 400<\/a> (\u20ac9,648 incl. VAT) is sold with DJI Care Enterprise Plus included for 12 months. Without any additional step, the drone body can therefore be repaired or replaced free of charge within the coverage cap, with no deductible, and return transport covered by DJI. The DJI Matrice 4TD<\/a> (\u20ac7,089 incl. VAT) follows the same policy: DJI Care Enterprise Plus included for 1 year from purchase. On this specific point, the scenario ends well for the drone body.<\/p>\n\n The issue is that the Zenmuse H30T gimbal is a separate product, with its own DJI Care code and its own rate: \u20ac1,098 incl. VAT for Basic<\/a>, \u20ac2,227 incl. VAT for Plus<\/a>. Without this protection purchased separately at the time of purchase, repairing a damaged gimbal is billed at full rate, even if the drone body carrying it is fully covered. For a sensor in this range, the out-of-warranty bill runs into several thousand euros. Second trap: the coverage included on the Matrice 400 or the Matrice 4TD is only valid for 12 months. Renewal must take place before expiry or within the following 15 days, in the same plan (Plus, since that is the one included originally), at a rate of \u20ac879 incl. VAT for the Matrice 400 and \u20ac930 incl. VAT for the Matrice 4TD, renewable up to twice (3 years of coverage in total). The real decision is therefore not “does my Matrice 400 need DJI Care?” (already included), but “is my gimbal protected, and is the renewal scheduled?”<\/p>\n\n On platforms sold without DJI Care included, such as the Mavic 3T or the Mavic 3E, the choice between Basic and Plus genuinely arises at the time of purchase. The table below illustrates this choice with Mavic 3T rates (Basic \u20ac499 incl. VAT<\/a>, Plus \u20ac999 incl. VAT<\/a>) and positions the Zen Pack, which complements both plans.<\/p>\n\nThe real question: the H30T gimbal, and next year?<\/h3>\n\n
DJI Care Basic vs Plus: the real choice, on platforms sold without coverage<\/h2>\n\n